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One of the primary limitations of citizen charters in India is their non-binding nature. They do not have the force of law, which means that there are no legal consequences for government agencies if they fail to meet the commitments outlined in the charters. Examine.

Topic: Citizen’s Charters

2. One of the primary limitations of citizen charters in India is their non-binding nature. They do not have the force of law, which means that there are no legal consequences for government agencies if they fail to meet the commitments outlined in the charters. Examine. (150 Words)

Difficulty Level: Moderate

Reference: Insights on India

Why the question:

The question is part of the static syllabus of General studies paper – 2 and mentioned as part of Mission-2024 Secure timetable (revision).

Directive word: 

Examine – When asked to ‘Examine’, we must investigate the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.

Structure of the answer:

Introduction:

Begin by defining citizen charter.

Body:

First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.

Next, suggest steps to overcome the above shortcomings.

Conclusion:

Conclude by stressing on need to make the charters effective to provide high quality public service delivery.