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List the inadequacies of citizen charters in India and propose ways to enhance their effectiveness to enhance the delivery of public services. (150 Words)

Topic: Citizen’s Charters

7. List the inadequacies of citizen charters in India and propose ways to enhance their effectiveness to enhance the delivery of public services. (150 Words)

Difficulty Level: Moderate

Why the question: The question is part of the static syllabus of General studies paper – 4.

Structure of the answer:

Introduction: 

Begin by defining citizen charter.

Body:

First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.

Next, suggest steps to overcome the above shortcomings.

Conclusion:

Conclude by stressing on need to make the charters effective to provide high quality public service delivery.