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What do you understand by Emotional Intelligence (EI)? Highlight its significance; discuss the ways to develop EI among civil servants.

Topic : Emotional intelligence-concepts, and their utilities and application in administration and governance.

7. What do you understand by Emotional Intelligence (EI)? Highlight its significance; discuss the ways to develop EI among civil servants. (250 words)

Reference: Ethics, Integrity and Aptitude by Lexicon Publications.

Why the question:

The question is based on the concept of EI and its importance to civil servants.

Key Demand of the question:

Explain the concept of Emotional Intelligence (EI) and discuss its components and bring out its importance to civil servants.

Directive:

Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:

Introduction:

Define first what you understand by EI.

Body:

Emotional Intelligence (EI) refers to the capability of a person to recognize, understand and manage own emotions, as well as to understand, manage and influence emotions of others. It is not always virtuous and can be used as a tool for positive and negative ends.

Discuss then the key 5 components of it.

Explain why it is so valuable in the context of civil servants; bring out its advantages.

The most effective civil servants tend to exhibit a high degree of emotional intelligence. Explain with examples how EI can help the civil servants.

Conclusion:

Conclude that Emotional intelligence is the single best predictor of performance in the workplace and the strongest driver of leadership and personal excellence.