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Draft Electricity (Rights of Consumers) Rules 2020

Topics Covered: Infrastructure- Energy.

Draft Electricity (Rights of Consumers) Rules, 2020:


Union Power Ministry has drafted Rules providing for Rights of Electricity Consumers for the First Time.

The main features are:

  1. Reliability of service: State Electricity Regulatory Commissions to fix average number and duration of outages per consumer per year for DISCOMs. (A power outage is the loss of the electrical power network supply to an end user.)
  2. Timely and simplified procedure for connection: Only two documents for connection up to load of 10 kw and no estimation of demand charges for loads up to 150 kw to expedite giving connection.
  3. Time period to provide new connection: Not more than 7 days in metro cities, 15 days in other municipal areas and 30 days in rural areas, to provide new connection and modify existing connection.
  4. 2 to 5% rebate on serving bills with delay of sixty days or more.
  5. Push to online payment: Option to pay bills in cash, cheque, debit cards, net banking etc but bills of Rs. 1000 or more to be paid online.
  6. Prosumers: Recognition to the emerging category of consumers known as “Prosumers”.They will have right to produce electricity for self-use and inject excess in the grid using same point of connection up to limits prescribed by the SERC.
  7. Consumer Grievance Redressal Forum with 2-3 representatives of consumers at various levels starting from Sub-division for ease of consumer grievance redressal.

Who are Prosumers?

Persons who are consumers and have also set up a rooftop units or solarised their irrigation pumps.

Sources: PIB.