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Topics Covered: Infrastructure- railways.


What to study?

For Prelims: What is it, key features, languages covered.

For Mains: Significance of e- governance, potential.

Context: The Indian Railways Catering & Tourism Corporation Limited (IRCTC) has powered voice-enabled ASKDISHA Chatbot to converse with customers in the Hindi language. The customers can now ask queries to ASKDISHA in Hindi by voice as well as text.

What is ASKDISHA Chatbot?

It is an Artificial Intelligence-based chatbot. It is a special computer programme designed to simulate conversation with users, especially over the internet. Initially launched in the English language in October 2018. Developed by Indian Railway Catering and Tourism Corporation (IRCTC). The aim is to resolve queries of railway passengers over the internet pertaining to various services offered.

Services provided:

Since its initial launch, passengers seeking help on the reservation of tickets, cancellation, enquiry of refund status, fare, PNR search, train running status, enquiry about retiring rooms and tourism products have been benefited.

Sources: pib.