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7) Examine the relevance of the attributes of empathy and tolerance to the decision making abilities of a civil servant. (250 words)

Topic: Aptitude and foundational values for Civil Service , integrity, impartiality and non-partisanship, objectivity, dedication to public service, empathy, tolerance and compassion towards the weakersections.

7) Examine the relevance of the attributes of empathy and tolerance to the decision making abilities of a civil servant. (250 words)

Ethics by Lexicon publications

Why this question:

The question examines the importance of empathy and tolerance.

Key demand of the question:

Discuss the the relevance of the attributes of empathy and tolerance to the decision making abilities of a civil servant.

Directive:

ExamineWhen asked to ‘Examine’, we must look into the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.

Structure of the answer:

Introduction: 

In brief define the values of empathy and tolerance. 

Body:

Explain that Impartiality, fairness, efficiency, and effectiveness in the Public service depend on objectivity in personnel decisions. This means that Public servants must have the ability​ ​to​ ​understand​ ​someone​ ​else’s​ ​experience​ ​of​ ​humanity and​ ​use​ ​that​ ​understanding​ ​to​ ​guide​ ​their decisions and actions. Among many others, empathy and tolerance are foundational values that affect the decision making to a large extent.

How does it affect the decision making?

How can these values be inculcated? 

Conclusion:

With values like tolerance, compassion, empathy, honesty etc. a country as diverse as India (politically, religiously, economically) can function at its best and significance of these values is more so for a civil servant, as they make numerous decisions that impact thousands of lives.

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