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6) What do you understand by Citizen’s Charter? Discuss in detail its importance and objectives, Also discuss the problems faced in its implementation.(250 words)

Topic: Citizen’s charter

6) What do you understand by Citizen’s Charter? Discuss in detail its importance and objectives, Also discuss the problems faced in its implementation.(250 words)

Ethics by Lexicon publications

Why this question:

The question is based on the topic of citizen’s charter and its importance. One has to as well discuss the issues/concerns faced in its implementation.

Key demand of the question:

Explain in detail what you understand by citizen’s charter, its key objectives and challenges in its implementation.

Directive:

DiscussThis is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:

Introduction: 

Define what is a citizen’s charter.

Body:

Explain what is a citizen’s charter, its evolution and basic features.

Discuss in depth the principles of service delivery and its significance through CC.

Explain what are the possible shortcomings of CC in India in its implementation and how can it be overcome?

Suggest what reforms can be made to make Citizen’s charter more effective?

Conclusion:

Conclude that Citizens’ Charter cannot be an end in itself, it is rather a means to an end – a tool to ensure that the citizen is always at the heart of any service delivery mechanism. 

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