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4) What is a Citizen’s Charter? What are the components of a Citizen’s Charter? Explain how citizen’s charter can enhance quality of service delivery in public offices. (250 words)

Topic: Citizens charters, transparency & accountability and institutional and other measures.

4) What is a Citizen’s Charter? What are the components of a Citizen’s Charter? Explain how citizen’s charter can enhance quality of service delivery in public offices. (250 words)