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7) “Emotional intelligence stands on the four pillars of self-awareness, self-management, social awareness and relationship management”. Elucidate. (250 words)

Topic: Work culture, Quality of service delivery, emotional intelligence

7) “Emotional intelligence stands on the four pillars of self-awareness, self-management, social awareness and relationship management”. Elucidate. (250 words)

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Why this question:

The article discusses in detail the importance of emotional intelligence at the work place.

Key demand of the question:

The answer must discuss why emotional intelligence is of prime importance at the workplace, how empathy can be more effective than anger at the professional level.

Directive word:

ElucidateGive a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.

Structure of the answer:

Introduction:

In a few introductory lines appreciate the need for Emotional intelligence at workplace.

Body:

  • Define – empathy and emotional intelligence
  • Discuss how emotional intelligence is necessary for the functioning at workplace, emotional intelligence as the ability to accurately perceive and manage your own emotions and understand and navigate those of others, thus enhancing your ability to influence, manage conflicts, lead others and build relationships.
  • Elucidate on the four pillars of self-awareness, self-management, social awareness and relationship management.
  • Provide for a case study/example to conclude better.

Conclusion:

Conclude by re asserting significance of such virtues.

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