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7) Describe codes of conduct and quality of service delivery are most important at present scenario in governance. (250 words)

Topic: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

7) Describe codes of conduct and quality of service delivery are most important at present scenario in governance. (250 words)

Ethics by Lexicon

Reference

Why this question:

The question is in the context of codes of conduct and quality of service delivery and their significance in governance.

Key demand of the question:

The answer must discuss in detail the aspects of codes of conduct and quality of service, their essence and how they are centric to the core of Governance.

Structure of the answer:

Introduction:

Briefly discuss what you understand by code of ethics and quality of service delivery.

Body:

Explain the following –

  • What is code of conduct ? – it is an internal guideline and an external statement of corporate values and commitments.
  • Quality of service – comparison of expectations with performance. A customer’s expectation of a particular service is determined by factors such as personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap.
  • Discuss their importance in Governance in detail.

Conclusion:

Conclude with importance of these values in public services and Governance in general.

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