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8) Discuss the impact of Social influence on public service.(250 words)

Topic:  Public/Civil service values and Ethics in Public administration: Status and problems; ethical concerns and dilemmas in government and private institutions; laws, rules, regulations and conscience as sources of ethical guidance; accountability and ethical governance; strengthening of ethical and moral values in governance; ethical issues in international relations and funding; corporate governance.

8) Discuss the impact of Social influence on public service.(250 words)

Why this question:

The question is to examine the role of Social influence on public service.

Key demand of the question:

The answer must explain what is social influence, its reach, effect on public services.


Discuss – This is an all-encompassing directive – you have to debate on paper by going through t give reasons for the details of the issues concerned by examining each one of them. You have to both for and against arguments.

Structure of the answer:


Briefly state what you understand by social influence.


Discuss the following aspects:

  • How does social influence affect behaviour? – Social influence occurs when a person’s emotions, opinions or behaviours are affected by others intentionally or unintentionally. Social influence takes many forms and can be seen in conformity, socialization, peer pressure, obedience, leadership, persuasion, sales, and marketing.
  • Quote examples to justify – Our beliefs, attitudes, and behaviours are influenced by many things, and often produce automated behaviour. Principles of social influence, or the ways in which we are influenced, include the reciprocity principle, commitment and consistency, social proof, liking, authority, and scarcity.
  • Then relate it to public services.


Conclude with whether social influence is good or bad for public services, form a balanced opinion.