Topic– Citizen’s Charters
7) Designing Citizen’s Charter is necessary but it also important to ensure that they are meaningful. How can you ensure as an administrator to make Citizen’s Charter a success. Discuss.(250 words)
Discuss- this is an all-encompassing directive which mandates us to write in detail about the key demand of the question. we also have to discuss about the related and important aspects of the question in order to bring out a complete picture of the issue in hand.
Key demand of the question.
The question wants us to write in detail as to how after framing a Citizen’s Charter, we can ensure that it is successfully implemented.
Structure of the answer
Introduction– write a few introductory lines about the Citizen’s charter. E.g mention the purpose of having a Citizen’s Charter.
Discuss in points as to what should be done to ensure that Citizen’s Charter is successfully implemented. E.g
- Creating guarantees and redress policies
- Building service standards into your performance management system
- Publicizing and comparing performance against the standards
- Creating awards for meeting tough customer service standards
- Involve customers in the creation of guarantees, standards, redress policies, complaint systems, and customer service agreements.
- Educate customers about your services, so they will have realistic notions of what is possible and will understand their own responsibilities.
- Involve frontline employees in creating standards and other tools – and in figuring out how to meet them – to help them buy in etc.
Conclusion– based on your discussion, form a fair and a balanced conclusion on the given issue.