Topic– Issues relating to development and management of Social Sector/Services relating to Human Resources.
4) Frontline government workers such as Anganwadi workers, teachers, nurses etc face issues in their working conditions which need to be alleviated for better social sector indicators. Examine. (250 words)
Why this question
The article examines the issues faced by frontline government workers and the impact that such issues have on achievement of social developmental goals. The article provides filler material for aforementioned topic as well as provides an understanding as to government service delivery is found lacking at times.
Key demand of the question
The question expects us to examine the issues faced by frontline service delivery workers and the impact it has on achievement of social development goals. Thereafter, we need to bring out how to change status quo and provide way forward.
Examine – When you are asked to examine, you have to probe deeper into the topic, get into details, and find out the causes or implications if any .
Structure of the answer
Introduction – Explain the role that such frontline government workers play in government service delivery.
- Discuss the issues faced by such workers
- Anganwadi workers – lack of infrastructure, poor training, interminable bureaucratic reporting responsibilities, no supportive supervision, absence of clear accountability structures (to the community they serve as well as to the higher-ups), poor grievance redress mechanisms and for a majority, less than commensurate remuneration. These concerns are usually covered up in the narrative of rampant absenteeism and poor attention to core responsibilities.
- Teachers – low salary, poor infrastructure, temporary vs permanent status etc
- Discuss the impact it has delivery of government services – India’s ability to achieve its SDGs or to have a healthy skilled workforce that contributes towards economic progress or social and human development depends to a large extent on the performance of teachers, nurses, anganwadi workers, panchayat secretaries and PWD staff. That is perhaps why they have been at the receiving end of the criticism for shortfalls in the country’s social indicators. Unfortunately, while the blame is easily apportioned, there is not enough attention paid to the conditions under which they work or the value that is attributed to their work.
- Discuss how the situation can be improved
Conclusion – Give a fair and balanced opinion and discuss way forward.