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PIB+BACKGROUND: (20th November 2018) AirSewa 2.0

PIB+BACKGROUND: (20th November 2018) AirSewa 2.0

AirSewa 2.0 (Ministry of Civil Aviation)

An upgraded version of AirSewa is to provide a superior user experience with enhanced functionalities.

Major Improvements:

  • Secure sign-up and log-in with social media
  • Chatbot for travelers support
  • Improved grievance management including social media grievances
  • Real-time flight status
  • Details flight schedule

AirSewa 2.0 operates through interactive web portal as well as through a mobile app for both android and iOS platforms.

The web portal and application will help to capture air travelers’ feedback for policy interventions.


Future Upgrades of AirSewa:

Further upgrade includes –

  • DigiYatra registration;
  • Airport maps;
  • BHIM payment integration; and
  • Grievance escalation and transfer.

Champion Award

The Minister of Civil Aviation, Jayant Sinha and the Minister of Commerce and Industry, Suresh Prabhu gave away the Champion Award to Chennai airport for achieving hundred percent timely closures of grievances in one year.

The Minister of State for Civil Aviation, Jayant Sinha, said that today five crore passengers are travelling every year and will grow exponentially in the near future. There was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services.

AirSewa 1.0

The Ministry of Civil Aviation launched AirSewa (1.0) web portal and mobile app in November 2016 to address issues like flight delays, problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage.

The AirSewa 1.0 was received well with nearly 30,000 app downloads and around 75,000 web portal hits since its launch. It has helped significant number of air passengers to get their concerns resolved with 92% closure rate for grievance solutions.

Additionally, AirSewa also provides real-time flight status and flight schedules.