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5) “Empathy is a tool for building people into groups, for allowing us to function as more than self-obsessed individuals.” Neil Gaiman. Comment on the above statement in light of the need for empathy in public service.(250 words)

Topic– Aptitude and foundational values for Civil Service , integrity, impartiality and non-partisanship, objectivity, dedication to public service, empathy, tolerance and compassion towards the weaker sections.

5) “Empathy is a tool for building people into groups, for allowing us to function as more than self-obsessed individuals.” Neil Gaiman. Comment on the above statement in light of the need for empathy in public service.(250 words)

Reference

Directive word

Comment- here we have to express our knowledge and understanding of the issue and form an overall opinion thereupon.

Key demand of the question.

The question wants us to form an opinion on the importance of empathy in public service and explain the meaning of the given quotation accordingly.

Structure of the answer

Introduction– write a few introductory lines about the  meaning of empathy. E.g

Body-

Discuss in detail about the concept and discuss at length about the importance of having empathy in public service. E.g The civil service exists to help politicians get things done: our stated aim is to ‘help the government of the day develop and implement its policies’; In order to do our jobs well, the policies we develop must have certain attributes. They must be affordable; operationally viable; and politically & societally acceptable; we must be able to understand and accurately predict how policy will affect people’s behaviour. We must be able to understand other humans’ motivation to change, to walk in their shoes, and that’s where empathy comes in; So empathy — or lack of it — can make or break how good a policy is. If we don’t predict the effects of our ideas accurately our policies and services will fail to do what we intended: we’ll waste time and money, and let people down; For this reason, the ability to understand people’s motivations and feelings when they interact with the state should be considered a core skill in our sector. Civil servants should become experts in the practice of empathy etc.

Conclusion– based on your discussion, form a fair and a balanced conclusion on the given issue.