Insights 70 Days Ethics Plan
Day – 14
1.How does employee’s attitude impact productivity and efficiency in a public office? Illustrate.
Attitudes of employees in the workplace can have a significant effect on the business as a whole. Attitude is one of the hidden, hard-to-measure factors that ends up being crucial to the success of a company. Whether for better or for worse, employee attitudes tend to have a drastic impact on the productivity of a business, both directly and through the effect on other job-related factors.
An employee’s attitude has a potential to impact his interactions with others and his individual work performance. Attitude affects an employee’s reactions to others, including colleagues, supervisors and customers; attitude affects his perception of his job and his value to the organization. If an employee’s work tasks involve collaboration with others, his attitude can affect the success or failure of the group.
When an employee reports to work, his attitude affects his work performance and can have an impact on the employee morale around him. Generally, workers with good attitudes have stronger performance, and workers with poor attitudes exhibit less-than-superior performance.
Employees that have a negative attitude toward their company are far more likely to be disengaged, fulfilling their jobs with the least amount of work possible and at the lowest quality level. This attitude of disengagement, disconnection and lack of concern for the office well-being is costly to employers by way of lost productivity. Those with a generally negative outlook at their work situation have no reason to feel invested in a future with the company.
Negative employee attitudes can have a ripple effect. Decreased trust and goodwill toward co-workers harms collaboration, decreasing productivity. A negative social environment isolates individual employees and creates incentives to avoid or leave the job. A negative attitude is likely to manifest in disengagement from customers and lack of concern for their needs. Customers are an annoyance and an inconvenience to employees with a bad attitude.
Employees with the same competencies and skill levels are likely to be many times more productive if they have a positive attitude toward work, and feel connected, committed and invested in the success of the company.
Positive attitudes make interaction and collaboration more pleasant and productive. The encouraging social atmosphere that results from good attitudes creates incentives to be part of the team and gives employees a sense of belonging and emotional investment with the success of the company. On the other hand, a positive and engaged attitude is likely to result in courtesy, emotional engagement and a real concern for the well-being and satisfaction of the customer.
Happy employees are approximately 12 percent more productive than unhappy employees. Studies have found that employees who feel a sense of ownership toward their work do a better job than those who feel disengaged from their jobs.
a) Social judgement
Social judgement is how we perceive people, how we form impressions about them and how we think about social things. Respecting women has been adopted as a basic tenet of Indian society by social judgement of the people.
b) Ethical attitude
Ethical attitude is defined as one’s approach for something that is pertaining to morality or right or wrong in conduct. For instance An employee had difference in opinion with my Manager. The difference was such that he did not like the employee defending himself or his belief.
c) Ethical behaviour:-
Ethical behaviour tends to be good for business and involves demonstrating respect for key moral principles that include honesty, fairness, equality, dignity, diversity and individual rights.
There are four systems that are often presented as bases for judgment:
- Adhering to a set of rules or duties
- Focusing on the consequences of your actions
- Emphasizing the intrinsic character of actors
- Faith, accepting a higher power.
d) Moral cognition:-
Moral cognition is the study of the brain’s role in moral judgment and decision-making. It involves understanding the rationalizations and biases that affect moral decision-making. Moral cognition also involves the scientific study of the brain that is evolving along with technology.
So, the study of moral cognition does not aim to tell people what choices they should make. Rather, it attempts to explain how and why people make the moral choices that they do.